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Client Support - Email Services FAQ
Once your domain name is active you may wish to setup e-mail aliases. For example, bob@yourname.com might also respond to all e-mail addressed to sales@yourname.com and orders@yourname.com. Rather than setup separate e-mail accounts, all e-mail sent to either of these accounts will be aliased to the single e-mail account bob@yourname.com. This automatic feature allows an individual to forward a new e-mail account to an existing e-mail account. For example, if your dial-up access is through Sprint Canada, email from your web site could be forwarded to you@sprint.ca. This is the easiest method of recieving email from your web site as it eliminates the need to setup additional e-mail clients and by altering the reply to field in your email client, you can make the email appear to come directly from your web site.. Autoresponders reply to incoming e-mail automatically. An autoresponder is used when you wish to send an automatic reply to everyone who sends you e-mail. A typical use would be to notify people that you are out of town and you'll reply to their e-mail when you return. Are you using the correct settings? The POP3 or user name must be in the form of yourname/yourdomain.com. The incoming and outgoing mail server settings should be set to mail.paconline.net. Global Presence also has e-mail program configuration instructions for Eudora, Netscape, Outlook, and Pegasus Mail. Global Presence's Mail Server will not allow you to send mail with an address from another Internet Provider. For example, if you are trying to send mail from yourname@ibm.com with your SMTP server setting set to mail.paconline.net our mail server will not accept your message. If you have more than one e-mail address with more than one Internet Provider, consult the documentation of your mail software to see if you can setup multiple accounts within the software. If your email was working fine previously and suddenly it has stopped, you probably have selected the option "Leave Mail on Server After Retrieval". This option keeps a carbon copy of every e-mail message your mailbox receives on the Mail Server. Do not choose this option because you have a set amount of allocated space for your mailbox. Once your mailbox is full, you will not be able to receive e-mail messages. Unselect this option, and contact us. Sometimes an attachment will loop in your mailbox if you have selected this option. To fix this error, you will have to contact us and tell us to download the message and forward it to another e-mail account or delete this message. Otherwise the message will continue to loop in your mailbox and give you this error. If your Internet Provider is extremely slow due to a bad Internet backbone or network, you might have problems downloading your e-mail when people send you large e-mail attachments. Basically, your computer is trying to retrieve the e-mail attachment over your slow Internet Provider's network and Global Presence's Mail Server responds with an error because the Internet Provider is taking too long to retrieve the attachment. To fix this error, you will have to contact us and we'll delete the message, otherwise the message will continue to loop in your mailbox and give you this error. Eudora has a setting that will specify not to download large messages or attachments. In order to change this select Tools-Options from the top menu. When the options screen appears, select the Incoming Mail icon. Make sure to uncheck the Skip Messages over XX k checkbox. If the above solution hasn't corrected your problem there are several things users you can try.
If you are experiencing a problem or don't understand a feature of Global Presence's services and your question is not answered in this FAQ, please contact us. |
