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Client Support - Billing PolicyThe first payment for Web hosting services must be received within 10 days of the initial start of service or the account will be subject to suspension. Payments thereafter are due on the 1st day of every month, every third month, every seventh month or every fourteenth month depending on the contract choosen. If for any reason your credit card does not clear with the bank, the primary contact will be notified by email. Any Web account not brought current within 7 days of the email notice is subject to suspension. Accounts past 30 days overdue will be subject to a finance charge of 2% per month (24% per annum) with a minimum charge of $0.50 per month. Accounts that remain suspended for two accounting cycles will be completely terminated. Suspended accounts are subject to a $25 reactivation fee. For credit card accounts all invoice delivery will be via e-mail. For Chequing accounts, all invoices will be mailed. The terms of the Web hosting agreement shall commence on the activation date, and shall continue according to the terms hereof. Written notice is required by the Customer not less than 30 Days prior to cancellation of the Web account. No changes to this agreement will be effective unless agreed to by both, in writing, the Customer and the Global Presence. Any annual contract, upon expiration of the term, will automatically be renewed, and the Customer will pay the applicable fees, unless the Customer has notified Global Presence in writing prior to the expiry of the term of its intention to either terminate services or to renew it on an annual, semi-annual, or quarterly basis. Provided that if within 60 days following the expiration of the term the Customer notifies Global Presence in writing of its intention to renew the service agreement for an annual, semi-annual, or quarterly term then all monthly service charges paid will be credited towards the annual, semi-annual, or quarterly service. All customers will be billed in Canadian funds. Global Presence has several ways for customers to remit their payment.
Currently, Global Presence accepts Visa and Mastercard. If you choose to keep a credit card file with us, you may pay monthly, quarterly, semi-annually, or annually. If for any reason the credit card does not clear with the bank, the account is subject to suspension. Any account not brought current within a week of e-mail notice is subject to suspension. Your credit card information can come to us in one of three ways. This option is available to all customers. We accept personal cheques, company cheques, cashier's cheques, or money orders. Do not send cash in the mail. Cheques returned unpaid (NSF) will be assessed a $25 charge. Your account will be authenticated on the day of receipt during regular business hours 9 a.m. - 5 p.m. EST, Monday - Friday. We will contact you by e-mail of your account activation. During the signup process you will be asked to print out a receipt to include with your cheque payment the first time you remit a payment by cheque. Please write your domain name on the cheque. Please mail cheques to: Global Presence If you are experiencing a problem or don't understand a feature of Global Presence's services and your question is not answered in this FAQ, please contact us. |
